1. Refund Eligibility: Customers are eligible for a refund if services are not provided as scheduled or if there is a defect in service.
2. Refund Process: Refunds will be processed within 7 working days of receiving a refund request.
3. Refund Amount: Refunds will be for the full amount paid or pro-rated based on services provided.
4. Refund Method: Refunds will be made through the original payment method.
